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  #361  
Old 08-21-2018, 08:44 AM
Firewire Firewire is offline
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Join Date: May 2017
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Yes, agreed, anything will move with enough force applied. I think the only way to track something like this would be to take pictures of the unit(s) after each major stage of the manufacturing process and before shipping? Then you could review the photo's to see at what point in the process the issue occurred. Just an idea and probably not very realistic. I also understand the human error component.

I did receive your email and will reply today. Another replacement unit would be the best solution for me, thank you for offering that option.

I previously have not experienced any issues with the other Ayre products I currently own or have previously enjoyed going back 15 years.
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  #362  
Old 10-07-2018, 11:01 AM
Firewire Firewire is offline
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Quick report on the 3rd new QX-5 Twenty, received on Sep 5th.

My dealer checked over the unit cosmetically and thoroughly tested the unit. He offered to personally deliver the new unit to my residence (3+ hours travel each way), I graciously accepted.

I am very happy to report, no issues with the 3rd unit, with just over one full month playing time, it sounds fabulous!
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  #363  
Old 10-09-2018, 01:23 PM
Ryan Berry Ryan Berry is offline
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Join Date: Aug 2018
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I'm glad everything was received in good order for you. We're certainly not perfect, but we'll always do everything we can to make things right. Please let us know if there's anything else you need in the future, and enjoy the QX-5!
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