AudioAficionado.org  

Go Back   AudioAficionado.org > Manufacturers Forums > Ayre

Ayre A new dimension of musical enjoyment

Reply
 
Thread Tools Display Modes
  #51  
Old 04-08-2017, 08:22 AM
Bar81 Bar81 is online now
Member
 
Join Date: Jan 2014
Posts: 60
Default

Quote:
Originally Posted by Audio Lee View Post
Hey! I bought from him too....

Yes, all my Ayre are bought from Singapore; shipped to Hong Kong.

(Audio)
Quote:
Originally Posted by darthlaker View Post
+1 for Ayre Singapore dealer. Superb dealer!
Small world
__________________
EMM Labs TX2/DA2 lAyre KX-R Twenty lAyre MX-R Twenty lFocal Scala Utopia lMIT Oracle MA
Reply With Quote
  #52  
Old 04-20-2017, 12:25 AM
dinster's Avatar
dinster dinster is online now
Member
 
Join Date: Jul 2013
Posts: 66
Default

Well at last I am awaiting the delivery of my repaired MX-R Twenty What a saga originally started overheating in November 2016, Sent for upgrading in January 2017, one upgraded amp faulty sent back for repair.......and finally due for delivery in the next hour....hope it was worth the wait. Will post my impressions.
Reply With Quote
  #53  
Old 04-20-2017, 07:05 AM
Bar81 Bar81 is online now
Member
 
Join Date: Jan 2014
Posts: 60
Default

Quote:
Originally Posted by dinster View Post
Well at last I am awaiting the delivery of my repaired MX-R Twenty What a saga originally started overheating in November 2016, Sent for upgrading in January 2017, one upgraded amp faulty sent back for repair.......and finally due for delivery in the next hour....hope it was worth the wait. Will post my impressions.
I can't imagine you won't be happy but be fair in your expectations and give it some time before you sit down to make your call. Congrats on making it to this point - I was also not impressed with Ayre in how they handled my MX-R upgrade during the same time period - delays of over two months from the promised date for the parts, missing parts in the shipment when it did finally arrive but in the end it all got sorted and they did apologize in writing.
__________________
EMM Labs TX2/DA2 lAyre KX-R Twenty lAyre MX-R Twenty lFocal Scala Utopia lMIT Oracle MA
Reply With Quote
  #54  
Old 04-20-2017, 03:58 PM
aardvarkbark aardvarkbark is online now
Senior Member
 
Join Date: Jan 2016
Posts: 394
Default

Quote:
Originally Posted by gtl View Post
Unfortunately, i will not be getting any more Ayre products in future. The local Pass dealer or Octave Audio dealer is from experience way better and their products ain't too shabby either.
I live in the US and having purchased and dealt with folks at both Ayre and Pass, will never ever buy another Ayre product (has nothing to do with AD; poor Ayre service), but will buy buy and buy again from Pass because of exceptional customer service.
Reply With Quote
  #55  
Old 04-20-2017, 04:06 PM
aardvarkbark aardvarkbark is online now
Senior Member
 
Join Date: Jan 2016
Posts: 394
Default

Quote:
Originally Posted by Bar81 View Post
....I was also not impressed with Ayre in how they handled my MX-R upgrade during the same time period - delays of over two months from the promised date for the parts, missing parts in the shipment when it did finally arrive but in the end it all got sorted and they did apologize in writing.
The problem with Ayre is that they count on customer tolerance for slovenly service. Would you have the same leniency with your cardiac surgeon? With the maintenance worker who was bolting the wing on the airplane you're flying in at 30,000 ft? Poor service is poor service and anymore it is completely inexcusable, though it will persistently be defended by a brand's fan-bois.
Reply With Quote
  #56  
Old 04-20-2017, 04:45 PM
Bar81 Bar81 is online now
Member
 
Join Date: Jan 2014
Posts: 60
Default

Quote:
Originally Posted by aardvarkbark View Post
The problem with Ayre is that they count on customer tolerance for slovenly service. Would you have the same leniency with your cardiac surgeon? With the maintenance worker who was bolting the wing on the airplane you're flying in at 30,000 ft? Poor service is poor service and anymore it is completely inexcusable, though it will persistently be defended by a brand's fan-bois.
Give it a rest. I've had nothing but good service from Ayre up until that point and they acknowledged that they didn't perform as they should have and that they've now addressed the issues. I'll take that record any day, and twice on Sunday.
__________________
EMM Labs TX2/DA2 lAyre KX-R Twenty lAyre MX-R Twenty lFocal Scala Utopia lMIT Oracle MA
Reply With Quote
  #57  
Old 04-20-2017, 10:25 PM
enatai252's Avatar
enatai252 enatai252 is online now
Senior Member
 
Join Date: Jul 2011
Location: Bellevue WA
Posts: 479
Default

Quote:
Originally Posted by aardvarkbark View Post
The problem with Ayre is that they count on customer tolerance for slovenly service. Would you have the same leniency with your cardiac surgeon? With the maintenance worker who was bolting the wing on the airplane you're flying in at 30,000 ft? Poor service is poor service and anymore it is completely inexcusable, though it will persistently be defended by a brand's fan-bois.


Arsvark

Can you remind us as to what was the issue you experienced with your Ayre product....was there a specific issue that was not corrected or were you just unhappy with a product you bought? what question were you unable to get an answer to. You keep bringing up your experience but I don't believe you have provided any details. In both the Ayre and Pass cases I believe you bought the products without listening to them first....which IMHO leads to potential for dissatisfaction. The more I read your posts the more I feel you were just suffering buyers remorse and have been pouting about it for over a year
Reply With Quote
  #58  
Old 04-21-2017, 05:36 AM
BillK BillK is online now
Senior Member
 
Join Date: Jan 2011
Location: Colorado
Posts: 796
Default

Quote:
Originally Posted by aardvarkbark View Post
The problem with Ayre is that they count on customer tolerance for slovenly service. Would you have the same leniency with your cardiac surgeon? With the maintenance worker who was bolting the wing on the airplane you're flying in at 30,000 ft? Poor service is poor service and anymore it is completely inexcusable, though it will persistently be defended by a brand's fan-bois.
As opposed to you who feels compelled to chime in on every Ayre post to tell how they were apparently mean and nasty to you by telling you to (gasp!) consult your dealer.

We all get it, you hate Ayre and love Pass. Pass spent a ton of time with you on the phone and answered every question, and that's great; so has Ayre for me.

I personally have been treated wonderfully by Ayre in every interaction.

They did take a bit longer to make my MX-R Twenties than they had promised, but they're a small company making a great product, so they get a pass (ha!) on that from me.

Last edited by BillK; 04-21-2017 at 05:43 AM.
Reply With Quote
  #59  
Old 04-21-2017, 08:58 AM
ctsooner ctsooner is offline
Senior Member
 
Join Date: Nov 2015
Location: Berlin, CT
Posts: 264
Default

Aardvark you do crack me up. Nice agenda. Pass sells out the back door and hurts the future resale value of their products. I know the for fact, but know more than three dealers who dropped their line due to this. Nelson does and always has, hated dealers. It's who he is. I like the Pass gear as I've stated on many threads, but would never purchase a piece regardless of how nice they are. Around and around we go, lol.

Ayre is changing. Alex is gone. Maybe you had a personal thing with him? That can happen anywhere as you know. People often don't get along for some reason. I recall that you bypassed the dealer and went directly to Ayre. Why not go through your dealer? Do you feel you are better than that? If a dealer can't a good result, then go to the company. That's why Ayre has and uses their dealers, but you seem to have a problem with that and feel the need to go directly the company.

Your attempts to make Ayre look bad have failed miserably as many speak about you off the boards and make fun of your hatred of Ayre. Im sure that you love this though. Keep on posting your tired old trash as most of us have had nothing but great customer service from them along with other companies we deal with.
__________________
Ayre AX-5/Twenty,QX5,MacMini/HynesLPS,Vandersteen Quatro's
Reply With Quote
  #60  
Old 04-22-2017, 11:24 AM
aardvarkbark aardvarkbark is online now
Senior Member
 
Join Date: Jan 2016
Posts: 394
Default

I don't mind defending myself at all. My career has been in coaching healthcare providers on how to overcome medical errors, where slovenly service literally has resulted in death. The principles are applicable in all industries. I have an Ayre integrated and it performs very well. My complaint has been in how Ayre responded when I contacted them about a failure in one of their products, subsequently returned to the dealer.

How a provider of either a service or a product should matter. It is in all consumers best interest. Of all I have dealt with professionally and personally, Ayer fell the shortest in their response.

Admitting and correcting mistakes and poor service is one thing. Adopting QC measures and a culture to avoid them from even happening in the first place is another. Lack of negative consumer feedback leads to complacency and that should never be tolerated.

I think it's great that Ayre owns up to their mistakes and offers to make them right. But that falls short of not making the mistakes in the first place, when, with the proper processes in place, should be completely avoidable.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Audioaficionado.org tested by Norton Internet Security

All times are GMT -4. The time now is 12:00 AM.

Follow @AudioAficionado
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
ęCopyright 2009-2017 AudioAficionado.org.Privately owned, All Rights Reserved.
Audio Aficionado Sponsors
AudioAficionado Subscriber
AudioAficionado Subscriber
Fortress
Fortress
Harmonic Resolution Systems
Harmonic Resolution Systems
Sound Anchors
Sound Anchors
Audeze
Audeze
GIK Acoustics
GIK Acoustics
Esoteric
Esoteric
Furutech
Furutech
JL Audio
JL Audio
Acoustic Sciences Corportation
Acoustic Sciences Corportation
Legend Audio & Video
Legend Audio & Video
Audio by E
Audio by E
Technical Audio Devices Laboratories
Technical Audio Devices Laboratories
Bryston
Bryston
WireWorld Cables
WireWorld Cables
Stillpoints
Stillpoints
Bricasti Design
Bricasti Design
Wyred 4 Sound
Wyred 4 Sound
Shunyata Research
Shunyata Research
Accuphase
Accuphase