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Mark Levinson Sound that Speaks for Itself |
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#41
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Pretty interesting tale about your Levinson stuff fizzing out. I am also under the impression that their new stuff is supposed to be rock solid. This doesn't change your circumstance though. There should not be any "fact gathering," they should have overnighted you new gear and sent prepaid labels to send the broken stuff back.
You can't underestimate the effect of internet chatter about unreliable gear and poor customer service. I have been in this same boat and it is VERY frustrating!! What direction are you headed if not sticking with Levinson? |
#42
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Yeah ... dealer(he's brand new to Levinson) is telling me the Harman guys are just amazed I've had 3 units fail now. Said they just generally have zero failures but I don't buy that as when I made the purchase ... refurb gear was available for a discount. One doesn't generally refurb perfectly good equipment. I didn't necessarily expect over night as even the preamp is heavy and would be expensive to overnight but I didn't expect that after almost 3 months of making a $40k+ purchase I'd still not have a properly working system. 2 523's and 1 536 not working correctly. I let the dealer know that after 2 defective 523's I won't entertain another one of those so I asked him to either replace with a 52 Reference as some accommodation pricing or refund it. I would be willing to replace the 536 one time to see if the second one works correctly. If I refund the pre only I'll probably just go with an ARC Ref6 but only after an in home demo. If I refund the entire system I'll just do the Ref6 and the new 160M and call it a day for a while. At this point I'm so tired of dealing with this that I just want it to be over. As an FYI ... I didn't even post about any of this for the first 6 weeks as I gave the dealer and Levinson ample time to resolve before posting.
George |
#43
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After designing and manufacturing quality gear, handling of in-field product issues is the number one thing any manufacturer must do well. The dealer plays a big role in that too. It’s very unfortunate they are not resolving this satisfactorily.
Every manufacturer has failed units, including McIntosh, D’Agostino, Apple, Mercedes, NASA, Boeing, Caterpillar, Deere, IBM, and EMC. |
#44
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Quote:
__________________
Ivan FLORIDA MX136, MC1.2KW(10) MC2KW(2), MCD1100, MS750(2) MVP881, C1000C/P/T, MPC1500, HT-2 SUBS(2) HT3F(2) WS350(2) XRT2K, XCS2K, XR27(2) XCS350(2) JL GOTHAM v2 SUBS(2) SILENZIO MUSIC SERVER, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" MOTORIZED SCREEN, CINEMA-TECH SEATING, WW PLATINUM CABLES Reference System: ACCUPHASE A300 AMPS, C3900 PRE-AMP, DP1000 CD/SACD TRANSPORT, DC1000 DIGITAL PROCESSOR, DG-68 DIGITAL EQUALIZER, T1200 FM STEREO TUNER, PS1230 POWER SUPPLY, HRS-SXR CUSTOM RACK w/ M3X SHELVES, TAD REFERENCE ONE MK2 LOUDSPEAKERS, WW PLATINUM CABLES CAPE COD MX150, MC501(2) MC1.2KW(10) MC2301(2) MR88, MVP881, MCD1100, MDA1000, C1000C/P/T, MPC1500, ESOTERIC K-01X 30th ANNIVERSARY (BLACK) SACD/CD PLAYER, G02-X CLOCK, HT3F(2) XRT2K, XCS2K, XR27(2) JL GOTHAM v2 SUBS(2) JL FATHOM F113v2 SUBS(4) SOUND ANCHOR STANDS(2) KALEIDESCAPE STRATO & TERRA SERVERS 80-TB, LUMAGEN RADIANCE SCALER, SONY VPH-G90U 4K PROJECTOR, STEWART 120" SCREEN, SONUS FABER STRADIVARI, SILENZIO MUSIC SERVER, FORTRESS SEATING, WW PLATINUM CABLES Analog Rig: CLEARAUDIO INNOVATION WOOD, UNIVERSAL ARM w/ Da VINCI' CART, 2nd UNIVERSAL ARM w/ GOLDFINGER STATEMENT CART, HRS-MXR REFERENCE RACK-GLOSS BLACK w/ M3X SHELVES, AESTHETIX RHEA SIG PHONO-PRE, BRYSTON BHA-1 HEADPHONE AMP, WW PLATINUM CABLES Reference System: BURMESTER 911MK3 AMP(3), 088 PRE-AMP, 089 CD PLAYER, 100 PHONO PRE-AMP, 948 POWER CONDITIONER, ACCUPHASE DG-68 VOICING EQUALIZER, AVID ACUTUS REFERENCE SP TT, GRAHAM PHANTOM II SUPREME ARM, BENZ MICRO LP-S CART, GRANDIOSO P1X/D1X STACK, G1X RUBIDIUM MASTER CLOCK, N05 NETWORK PLAYER, SILENZIO MUSIC SERVER, HRS-SXR CUSTOM RACK w/ M3X SHELVES, SONUS FABER AIDA SPEAKERS, JL FATHOM F113v2 SUBS(2) SOUND ANCHOR STANDS(2) WW PLATINUM CABLES Library System: GRANDIOSO M1 MONOBLOCK AMPS, C1 LINESTAGE PRE-AMP, K1X CD/SACD PLAYER, G1 MASTER RUBIDIUM CLOCK, E02 PHONO-PRE, SILENZIO MUSIC SERVER, AERIAL ACOUSTICS 20T V2, AERIAL SW12 SUBS(2), CANTON REF K1’s, VPI HRX TT w/ SDS POWER SUPPLY, ORTOFON CADENZA BLACK CART, KLAUDIO RCM, SHUNYATA DENALI 6000/S v2, SHUNYATA OMEGA QR’s, WW PLATINUM CABLES Esoteric/Bryston System: ESOTERIC C02-X PRE-AMP, P-02X TRANSPORT, D02-X DAC, G02-X CLOCK, BRYSTON 28B3 CUBED MONOBLOCK AMPS(4), BRYSTON BHA-1 HEADPHONE AMP, SHUNYATA DENALI 6000/S v2(2) EVEREST 8000 POWER CONDITIONER(2) ALTAIRA CG & SG HUBS, AMR-DP777-SE DAC, SILENZIO MUSIC SERVER, TAD REFERENCE ONE MK2 LOUDSPEAKERS, QUADRASPIRE RACK, WW PLATINUM CABLES Accuphase/Canton System: ACCUPHASE E800 INTEGRATED, DP570 CD/SACD PLAYER, T1200 FM STEREO TUNER, DG-68 VOICING EQUALIZER, PS530 POWER SUPPLY, CANTON REF K3’s, CANTON REF K5’s, SILENZIO MUSIC SERVER, HRS MXR REFERENCE MAHOGHANY RACK w/ M3X2 SHELVES, WW GOLD CABLES |
#45
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#46
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First piece of good news in a while ... got the 536 swapped out today and now have 2 perfect amps. Woo Hoo! Thanks to both Harman and my dealer. Dealer assured me we would have this resolved this week for sure. We are just trying to see if we can work out a way to get me into a Ref52 that isn’t too painful since I’ve had all the issues with the 523. Hopeful. Thanks to everyone for supporting me in my time of need! LOL
George |
#47
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A buddy of mine drove one of these throughout high school. He had the dashboard customized with prismatic/iridescent metal, and used air fresheners to mask the "smoke".
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#48
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Update ... the dealer working with Harman came up with a completely acceptable solution to get me into a No52 Reference Pre so my hat's off to them both ... took longer than I would have liked but they definitely made up for it so I would have no hesitation buying from the dealer or Harman again since they did the right thing. Now ... just waiting for the shipping notification! LOL
I'll do a thorough review once its in and burned in good. George |
#49
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That’s a much better status George, good for you!
I will be interested to read your comments on the comparison. |
#50
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Quote:
I really like my 52 and have no complaints but I did have firmware issues when I got it (the first one). Hopefully you're shipped one with the latest firmware... Fingers crossed!
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Christian south: Mark Levinson No. 52 pre, Bricasti M28 amps, Lumin A1, Oppo BDP-205, Pioneer CT-43, Sony SS-AR1 Speakers, Audioquest Dragon PCs, Audioquest speaker cables, Audioquest interconnects, HB Power Design Powerslave Star Galaxy power distributor north: Vitus SIA-030, Luxman D10X, Sony TC-KA3ES, Harbeth 40.2, Siltech cables |
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