Quote:
Originally Posted by SCAudiophile
The retailer be it Elusive Disc or anyone else should inspect each item and not ship anything that is not perfect.
One rule applies...
New Item Price must == New Item in perfect condition
Several retailers blamed the vendor for that kind of damage on a few items over the years. My response to them is always;
"IF IT WAS DAMAGED WHY DID YOU SHIP IT TO ME IN THE FIRST PLACE?!?!??!?"
If I get anything less pleasant than an apology I tell them the item is coming back and I want an immediate refund. I usually don't order ever again if a retailer gets unpleasant or nasty over this as it shows their true colors.
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I totally agree. If they are not willing to pay for the shipment back, why not say that you want to cancel the ENTIRE order? That will get someone thinking: "I am going to lose the sale of 4 albums for not willing to pay for the shipment of one album."
Also, feel free to escalate the issue. Talk to a supervisor or to the supervisor's supervisor.