I would think this to be an easy "tweak" on a bracket of some sort or tightening a screw inside the unit so the tray can find home so to speak. I would start at the local authorized repair dealer to avoid shipping as you note unless you are feeling adventurous to open the unit up yourself and take a look if the warranty has expired. I had a similar problem with an old Pioneer Elite DVD player that I ended up fixing myself by tightening inner mounting screws once I took the case off. Good luck!
-Ryan
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