Not a comment re ayre, but I have a good good friend who is a third generation audiophile who is a pass fanatic, in large part because of interactions such as those you describe. Not exclusive to pass, but always good to note when you hear about it. I get the same thing from Bryston - I call them about the stupidest stuff and they call right back and resolve it, and sound glad to do so. I perceive value in that - others may not, but I do.
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