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Originally Posted by snaphook
I know this is old but just in case others are lurking about JL. My experience was exceptional with Barry from JL and the price to fix one of my F113's was very fair. The sub came back like new with a new box and microphone which was not needed at all and all polished up with a mirror finish. My daughter took a piece of chalk to my other sub and my wife found her drawing big circles all over the top. As far as I know the scrathes don't come out. She is 8 now and every once in a while I rub it in.
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Is it satin finish or gloss black? Have you tried an automotive product like 3M mirror glaze compound? Not the rubbing compound that is too abrasive, you need the lighter product that removes surface scratches from black paint, and restores the luster. I have had black cars (6) total and it works very well. Before I sold them I used it on my old Wilson Watt Puppy 7's that were purchased demo units. Just a thought.
Back on topic, I was very pleased with JL Audio and their help as I had to replace the "board" on one of my Fathom F113's. They shipped it out, and I had my dealer who's more of an acquaintance than dealer install it and no more issues. From having spoken with Barry he's very open and vocal in what he says. I'm sure Ivan has some stories since he's a dealer. It was funny as Barry said my Maxx 3's produce,"fake bass"! This was during the discussion on crossover points and integrating them both in my room with the new speakers.