Quote:
Originally Posted by Douglas
Bratt, I chatted to the CEO of Vivid, and he confirmed that they changed dealership in Korea because the old dealer that you bought from did not move any product. It appears that the old dealer is sour about the whole thing! Apparently they had stock just sitting for a very long time.
Philip confirmed that he did chat to the new dealer in korea about the situation and the dealer, details below, is more than willing to help you order parts, etc. It is their preference that the dealer handles this rather.
Design & Audio
Jung Young Jong
+82 2-540-7901 T
+82 2-540-7989 F
kattie21c@naver.com
Design And Audio Partners
Bratt it appears that you got the speakers very cheap, what did you pay if I may ask?
I would recommend you go and chat to Jung Young Jong and let him sort you out. They will come to you and do the installation of the tweeter, but you would have to pay for the part.
Regards,
Douglas |
Thank you so much for your help Douglas.
Now i have to tell you the story of what happened Vivid Giya G2.
As i got a response to contact Design and Audio already as per CEO emailed me at the very first period, I called Design and Audio a few days ago. I was required to pay a couple of thousand dollars for just one inspection of my speakers. Also, If there is any problem, extra payment will be added, Only for the tweeter replacement costs $1,500USD and some more with costly price for replace it or ship back to Vivid about $3,000 and more and more. It sounded like they are not willing to figure out the problem.
It means that I should pay for extra more than $5000USD to fix the new speakers that were purchased several days ago.(i have to fix my new speakers?)
As it doesn’t make any sense, I emailed Vivid and CEO a few times after i contacted Design and Audio, but i haven’t got any reply for 3 past days.
and Douglas got contact and told same thing to him but my email was just ignored.
And what Design Audio just told me is..
"The former dealer's Vivid products are not the newest one, and the G2 is now changed to a new version, which is newly installed with better/fixed network system and all new driver. Since it got a big change, the speaker is totally different”
that is why the former dealer is selling the products with discounted price.
Does this mean that Vivid made products with very poor quality a few years before?
do you guys believe this?
I hate the people says lies behind and try to win the race.
if this is true, vivid audio made a huge mistake that they should never have mentioned about anywhere in website, and no one knows.
Anyways,
As the information shown on the final product inspection report,
it was packed "17/12/2014” (please find photo of the paper)
this means this is not the old one and it doesn’t appear like sitting for a very long time.
When my speakers were unpacked in front of me, it was well packed and the products didn’t seem like it was repacked.
here is what i asked to Vivid.
1. Tweeter dent which is very tiny, and tiny whole on mid and creased. (only one speaker)
2. pretty big paint peel off (a few) (same speaker with tweeter dented one)
3. deep scratches by shape edges(i think by grill) (same speaker with tweeter dented one
)
4. bad quality polishing (Stain and hologram everwhere)
5. many dots and dust under the Clear coat
6. bad sending marks under the clear coat.
Yes, i can say i am bit of a sensitive man but this is it.
From Now i am thinking if Vivid contact me and explain how to fix the tweeter and how much is it..? or provide me because the dealer is also part of Vivid even the old one.
anyway i bought new and i paid for new, and former dealer keep says it is new.
than Vivid don’t have any responsibility of this?
and ignore custome’s emails?
so
I decided to open this issues with some of the photo of damaged/problems.
i don’t think these are all from the dealer there is no evidence, and Vivid also have No evidence, and not with no other actions and i don’t agree with CEO at all..
“I can assure you that this speaker did not leave our factory with ANY of these issues you have raised.”
i don’t think dealer re-paint this and re-sanding and paint new clear coat over the top, because if it is true there will be no scratches.
and especially for only one speaker is not in good condition with scratches.
well, i have contact to many other Vivid user and asked how the quality is..
some people says good, but not as some other company’s..
some people says, it is bad, as per money paid.
these issues, and i can reprint the parts of peeled off, and i can polish the bad quality of finishing on clear coat.
how about tweeter?
Do i have to pay $1300 or $5000 as Design and Audio want to?
Vivid help dealer earn money like this way?
is this because that i got big discount?
where is Vivid after Service?
why don’t Vivid contact me and say what to do?
Ignore is not all they can do.
if i don’t want to buy tweeter via Design and Audio, i can not get the replacement right? because Vivid is never response.
if i have to, i can pay $234 for the replacement of tweeter but i have no idea who made this, and do i still need to pay the replacement for mid tweeter that has small hole? with yellow colored? and some creased?
is this dealer made a hole??
it just sounds like dump all that on old dealer.
This is what i thought if Vivid is real hi-end maker, they will care of this and will contact me with better solution.
the amount of products included the After Service. it doesn’t matter whatever i paid and dealer has changed or not.
I am sorry guys for this bad things on peaceful forum and hope you guys understand my situation.
i just hate the people talk lie for their own interests, and ignore.
i would post all the story of this to Korean forum and world wide if possible.
i know you will still love the Vivid Audio, and i do, i love the sound.
just feel bad that no body reply my inquiries.
and Design & Audio just telling me some stupid lies.
I know some other stories why they end the deal about old dealer and Vivid, but i would not tell you guys but Douglas i don’t think they end the deal because of no orders. former dealer is one of the top/big dealer shop in this country.
i will take more pictures if anyone want to see some other bad quality finishes.
and hope CEO or whatever Vivid people email me and introduce me what to do and acknowledgment.
Not via any dealer..
I don’t believe any body lies for their benefit.
hope any one can help me out of this, i am not good in english so it is hard to make conversation but i tried my best!!
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