I am bringing a Ref 5 SE that I recently purchased from an out of town ARC dealer to the ARC service department in person on Monday. The unit was damaged in shipping by rough handling by UPS. The Teflon coupling capacitors were dislodged from the main circuit board and other damage may have resulted which is not so obvious. It was well packed in its original carton and shipping materials. The carton shows external damage along one bottom edge and looks like it was dropped. The seller and I setup the service request and transportation arrangements (no more risky shipping) entirely through the ARC website and it has been a pretty smooth process so far. My email correspondence with the customer service manager, Greg Christiansen, has been efficient and to the point. I will post a follow up note when the work is complete and I have the unit safe at home.
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