Desmond Harrington was instrumental during my decision to buy the XA160.5's (he talked me out of the 200.5's). He answered all my questions and steered me in the right direction for what was best for my room with my speakers.
My dealer helped answered a number of my questions as well - including following up after 10 days, 30 days, 60 days, etc. (he must have calendar reminders because they were always right on the day!)
And....just yesterday, I received a nice email from Nelson Pass himself.
THAT my friends...is customer service!
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