[Poppyhome]

Originally Posted by audio bill

Hopefully it was shipped with all original factory packing and an appropriate declared value. FedEx will generally deny a claim at first, but if it was adequately packed and you pursue it you have a good chance of getting the declared value or cost of repair covered. I agree that it would be best to contact Cary for their assistance, since they likely have a contract with FedEx and such claims are generally the responsibility of the shipper. If they do a lot of business with FedEx they have a better chance of successfully negotiating a claim than you would. Good luck and hope you get satisfactory resolution in a timely manner.

Yes, get Cary, if they are the shipper, heavily involved in the claim. They will be the ones getting the declared value .
Take photos to prove your case.
Its always best to refuse a package if you suspect heavy damage from the carrier. Boxes need to withstand the rigors of shipping. Most damages occur because of improper packaging though.

Best of luck.
Ron