Quote:
Originally Posted by bart
That is a sad story, and tells a lot about the dealer.
He really took this lightly to put it really mildly.
Vivid replaces the bad speakers, and that's OK, but he should have taken more care of his customer, and now leave a pair of (very) decent replacement speakers.
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Hello Bart
I would have thought this was the very least they could do as well.
There is one small part I did forget to mention, when the speakers were delivered, they were not at the specified time, dealer turned up, speakers did not. The delivery agents a third part company's driver had run out of driving time and had to return to the depot.
The next day they arrived, the owner had to return from work, they delivery agent unloaded them on the side of the road and left, no dealer!
Owner then moved the speakers himself, bearing in mind that the G3's are packaged in large wooden creates up a steep flight of stairs solo and set the speakers up himself.
When I first listened to the saga I just shook my head in disbelief.
Things happen, we are human and it can go wrong, the crux of the matter is how well the professionals deal with the situation in this case, not particularity well.