[Sweetmusic69]

Interesting thread here.

Vivid speakers are one of the most musical and involving speakers around and the designer Laurence Dickie is a genial chap and all round good egg.

Recently a good friend has mentioned that his audiophile friend had purchased a great new pair of speakers but looked very weird.

The story unfolded this chap had bought a pair of G3 in white pearlescent which looked very resplendent back in early September.

The story transpires that after a couple of weeks one of the bass drivers starting making a strange noise, he contacts his supplying dealer who 'suggests' he takes the driver out and check it over for himself!!!!!!

After a 'discussion' with said dealer who eventually relented and sent out a representative to investigate said noise.

Chap arrives, proceeds to lay the speaker down on the floor (with speaker cables still attached!!!) removes the offending driver, inspects, then proceeds to use a form of blu-tact to seal up part of the surrounding gasket. Re installs the drivers, checks to see if noise is still present. leaves owner.

A couple more weeks pass and more noises this time from other speaker and the tweeter this time.

Again contacts dealers, who 'suggests' he take the driver out and check it himself!!!

Owners actually does this and finds surrounding gasket not sealing against back of driver as the cabinet surround is not shall we say finished in accordance to design specifications, also after extracting driver finds paint over spray everywhere plus on the speaker terminals!!

More dealer calls, said dealer customer service is not what you would expect with a $38000 pair of speakers!.

dealer will look into this and owner is assured, the following week a mid range driver lets go in the original problem speaker.

Owner is incredibly diplomatic and dealer then asks 'take the driver out and let me know what you find'!!!

So owner takes our driver to find voice coil very uneven (no smooth movement) and driver cone catching on voice coil causing a rough driver travel.

Also noticing that the speaker terminals were completely sprayed matching colour and then the connections pushed on after drying had occurred!

The owner has since been offered a replacement pair which will take 12 weeks to deliver, at this point the dealer still not offering a replacement loan pair to the owner while he would be waiting for his 'new replacements' to arrive.

Only with the intervention of the designer was a replacement mid bass driver replacement sent out (which the owner fitted still!)

Not sure what sort of service AA members expect, however personally I would expect service befitting of the price.

Any thoughts?