Wow! Their ears must have been ringing. Just received a response. See below.
Jesse replied:
Hello Paul,
"Thank you for contacting us and for choosing an Aurender music server. One of the engineers checked your unit and everything looks normal, he said the connected disk is USB 2.0 so it will be a little slow, however 28.0GB in 8 hours is abnormally slow. Usually, using the Smart Copy process, this amount of data (3TB) would probably take about a day to transfer to the Aurender.
Would it be possible for you to send a screenshot of the Copy Status on the App? You can take a screenshot with the iPad as shown at the link: https://support.apple.com/en-us/HT200289
The Copy Status can be found as shown on the last image at the following link: http://support.aurender.com/smart-copy-from-usb.html
Also, would you mind sharing which dealer you purchased the N100H from and which DAC you are using with the unit?"
Best Regards,
Jesse
__________________
Paul
Speakers: Von Schweikert VR-5 Anniversary MK II Front L/R, LCR-35 Center, VR-1 Rear L/R Sub: JL Audio F113
Amps: PS Audio BHK Signature 300 Mono, McIntosh MC207 Pre-Amp PS Audio BHK Signature and Gold Note PH-10 Phono Stage/PSU-10 Power Supply
Turntable: VPI HR-X 12.7 TONEARM (2) and SDS, Stillpoints LPI
Tape Deck Otari 5050B II2
Music Server: Aurender N100H
Cartridges: Ortofon Cadenza Black, Lyra Helikon Mono Digital Source: Oppo UDP-205 DAC: Holo Audio Spring 3 KTE
SSP: Marantz AV8801 Cables: Wireworld Electra 7 (P) Wireworld Silver Eclipse 7, Shunyata Delta NR (I) Wireworld Silver Eclipse 7 (S) Wireworld Platinum Starlight 7 (USB)
AC Power Regeneration: PS Audio DirectStream P15 Power Plant and Shunyata Denali 6000s V2.
|