Just seen that Delta along with two other airlines had fines levied against them..........again.
As per the article "Delta agreed to pay $200,000 to resolve the government's finding that the airline underreported the number of mishandled baggage complaints it received from passengers."
These stats are used to rank airlines. So Delta should be lower than they ready are.
I am starting to think the original video is propaganda from an airline with bad customer service.
https://www.usatoday.com/story/trave...ons/503653001/