I totally agree with Bar. That goes for most companies. International distribution isn't always easy even if the parent company is outstanding. How many great British products have they tried to bring into the US, but they never took off due to terrible distribution companies who weren't able to service the products. Doesn't mean they aren't great products and that the company doesn't stand by them.
Also, there are some folks who for whatever reason, don't have any positive chemistry with a company and they may fall through the cracks. It's easy to say that's on the company, but maybe it's not all on the company.
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