My CA5300 runs the fan when you turn it on, but other than that, can never be heard...
I sit 12 feet away from it, it is not enclosed. Not sure where your dealer had it or if you were sticking your ear a foot away or something, but it is quiet for my use.
You may want to try it out in a more real world scenario...I am more than happy with not only the quietness of the amp, but more importantly the overall performance.
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McIntosh MA12000, Hifi Rose RS150B Streamer, Roon Nucleus + Server, JBL Classic L100 Classic 75s, REL S812s (x2), Pioneer PL-630 Vintage TT with Hana SL cart.
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