Esoteric UX-3 Needs Alignment Jig?
A friend has a UX 3 that will not read discs. He was told by Tap Electronics that it has to be shipped to Japan to repair as it needs some special alignment jig. The shipping cost alone is $1600.00! I also own a UX 3 and I am worried my unit may suffer the same fate. I purcased this very expensive $8500.00 (in 2008) player thinking this is my last player. My questions are:
1. Why so expensive to Japan as I personally can fly there for less than a grand?
2. Why doesn’t Tap Electronics have the various jigs needed to repair Esoteric
equipment?
3. How can Esoteric justify not taking care of their customers by not having the
Authorized service center for the USA have the jigs?
4. How can Esoteric justify the prices they charge for their equipment if they
Need to be shipped to Japan for repair?
5. Why aren’t potential customers told of this before they commit to
Purchasing?
6. Why do the Esoteric dealers in the USA allow this?
I am extremely disappointed with Esoteric.
What do you think?
Last edited by stereo_5; 03-03-2019 at 11:37 AM.
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