I started with Pass Labs customer service (very helpful gentleman - I forget his name). Next, I got a call and an email from Pass Labs President Desmond Harrington. Desmond, as you recall, was the former lead designer/engineer for Krell (when Krell built the biggest, baddest amps). He could not have been nicer and more helpful. We communicated back and forth multiple times. Each time he was delving more into my room, listening habits, speakers, etc. Even when I told him the types of music I listened to, he wrote back and asked for a detailed list of CD's. He answered all my stupid ass questions with professionalism. With other companies, I can't even get one of their flunkies to call me back - let alone have the President help me. Enough said. I was sold. Add to that, that the amps sound unbelievable and have exceeded my expectations and I'm a happy camper!
