Yeah - I agree with Peter. Maybe something got jostled a little bit in transit. Before sending to Dennis I'd pop the cover off the bottom to see if something might've gotten knocked loose. These are pretty simple pieces of equipment, no circuit boards or IC's to freak you out! I resoldered something on mine to make it mate up with my 12 ohm speakers better. Felt like a "shade tree mechanic" for a couple minutes... ;^)
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