They did the honorable thing by not taking his money knowing it wouldn't work correctly. Shindo amp without its preamp and cables is a huge waste of money and almost guarantees failure. Yes, their financial loss. They did the right thing in an industry that sells cables that cost $50k.
Transformers- I can only guess because Koetsu is not part of the system. How does the pre sound with the amp, with the speakers with the room... So many variables, no simple answers. My best guess would be a T2. Just a guess. A transformer can only be designed with one cartridge.
Jonathan
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