Quote:
Originally Posted by jdandy
CLEE.......I totally lost interest in Magico as a speaker company with value when I saw the sealant oozing out of the seam on Toga's Magico Q7 and Magico's first response to Toga was demanding his AA thread about the defect be deleted from the forum. Toga is one year into a five year warranty period and gets bullied by Magico for asking advice from his audio friends. That's the kind of customer service I avoid like the plague. Spending $185,000 for a pair of Magico Q7's should have Magico jumping through hoops to satisfactorily solve Toga's Q7 issue. Trying to intimidate him is totally unacceptable. Shame on you Magico. Oh, and the answer is NO if you think I am deleting my post. Since the Project M speakers are nearly as expensive as Toga's Q7's, I would suggest one ponder long and hard before writing a $130K check to Magico. Do you want this type of customer service, too?
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Agree. Agree. Agree. They actually made Toga feel like he should apologize to them! How can you support a company that does not RUN out to fix an issue on a 185k speaker. Unbelievable. The purchasers of these speakers either have there choice of many über expensive speakers or have saved a good long time for them.
Either way, they should be taken care of and Magico should be at Toga's place, picking up the speakers, dropping of loaners, and bringing a box of doughnuts for good will.
I'm only too happy to boycott Magico until I hear of a successful resolution with an explanation as to what happened, a darn good reason why it took so long to fix, and the reason the repair process started so poorly.