All statements presented are insightful and be sure before you call Cary there is no fine print releasing them from culpability.
I would expect you sent it to them correctly that should indicate it was packaged correctly and hopefully in the original packaging.
Fed Ex and UPS are the majors, and no doubt they can be tough to deal with and if your in their shoes you get to see lots of fraudulent claims, so nothing but clear facts, no think statements allowed.
Good luck, and know you always have your forum attorneys to seek council [emoji851]
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