Dinster, I sympathize with you. I had problems with an Ayre item too. Michael's 'tude was basically "that's why we have dealers" and he referred me back to mine (who, ironically, couldn't address my issue). I'll never buy from a manufacturer with that kind of arrogance and indifference again. Ayre's slogan really ought to be 'talk to the hand'. The Ayre-fanbois on the boards just do NOT like it when you suggest problems with their fav gear or Boulder buds, especially after they dropped the kind of coin they did (how embarrassing!).
Ayre seems to excel at customer service when their gear works. It's just when it doesn't that they fall flat. And shouldn't that be the real test of customer service? Apparently, Charlie thinks not.....
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