Quote:
Originally Posted by cleeds
I recently received excellent service from Klaudio.
After a marathon cleaning session, my RCM died - it blew its fuse and wouldn't power up. It also blew a replacement fuse, so I contacted Klaudio through its website. (Ivan gave me Tim's contact info, which I saved in case Klaudio didn't respond promptly. As it turned out, I didn't need it.)
Tim answered quickly. The unit was under warranty (just barely!) and he e-mailed me a paid FedEx shipping label. I don't know any other audio manufacturer who pays shipping both ways on warranty repairs! The unit's shipping weight is more than 50 pounds and insurance on a unit this pricey would also be expensive, so the paid shipping is a nice touch.
The day after Klaudio received the RCM at its Washington state location, it repaired the unit and had it on its way back to me. You can't hope for speedier service than that.
The unit arrived intact and properly repaired. I've already cleaned a handful of records to confirm that.
I continue to be a huge fan of the Klaudio RCM and am disappointed only because the company says they've stopped making them. Hopefully parts will continue to be available well into the future and - given the company's obvious commitment to customer service - I suspect that will be the case.
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Perfect! They built an amazing RCM machine, but seems the cost of manufacturing was too expensive and did not want to move full assembly offshore.
Until not that long ago, I did not realize they are within 10 miles of my home, and that a friend is a friend of Tim.