[damacman]

Originally Posted by Antonmb

One thing to check: under the platter on the base of the table there is an optical sensor, and an optical “ring” on the underside of the platter. Both are covered with a protective film as shipped. Make sure these two pieces of film are removed.

Otherwise, as others have suggested, since it’s brand new and under warranty, I wouldn’t try messing with any settings, just get your dealer involved right away.

Excellent suggestion.