Are you seeing the same behavior with both the remote control and the front panel controls on the preamp? It certainly does not sound normal. On my Ref 5SE, I run the gain level anywhere between 40 and 60, depending on the level of the recording. A setting of 40 to 45 is typical. In that range, each increment of 1 represents something like 0.5 to 1 dB increase in output, which is quite small. The gain setting will also depend on your amplifier gain and the efficiency of your speakers.
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