Yes, I'm familiar with computers and the update process and have updated the DirectStream for many years.
Do you guys have the Bridge II cause I believe that may be an issue? 
Are you also using Roon and music from your HD or strictly Tidal?
I am also leaving the SD card in with the firmware on it so as to display the album art, so I may try removing the files and only leaving the card in.
Everyone has different variables so its sometimes tough to find the glitch.
All working fine previously with Redcloud........
Ron
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Ron
Processor: McIntosh MX170, Amp: Legacy Audio i-V7, Digital: Benchmark DAC3B, Roon Music Player, Oppo UDP-205, Apple TV 4K, Fire TV Stick 4K Max, Analog: Gold Note Pianosa Turntable, Gold Note PH-10 Phono Preamplifier, Donatello MC Cartridge, Speakers: Legacy Audio Signature SE Natural Sapele Pommele, Silverscreen HD Center, JL Audio e112-Gloss Sub
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