Quote:
Originally Posted by tima
Hi jpgr4blu - ... it's not surprising the company is faced with adjusting to multiple changes ... Operating through e-mail request and response means there's a record of customer-company interaction independent of whomever is answering the phone; it may not be perfect but in a way it's reassuring. If there is a procedural transition underway, I have no problem cutting them some slack and being a bit patient.
ARC's dealer network is v important to them, so its no surprising they'd look for local dealers to be the front line for sales and dealers may have been looking for more of that as well. The more resources the company can devote to designing, manufacturing and repairing hi-end products while keeping in-house sales efficient, the better the opportunities they may have for going forward into the future ...
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This is very well stated, imo. I think there's every reason to expect continued excellent customer service from ARC. One reason that I'm so optimistic is the caliber of the company's most recent new models - they seem to build upon the company's heritage of manufacturing top quality products. It looks like ARC's new corporate owners understand and respect what the company stands for ... a few hiccups during the transition are to be expected.