Quote:
Originally Posted by Sweetmusic69
Not sure what sort of service AA members expect, however personally I would expect service befitting of the price.
Any thoughts?
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Definitely.
Ideally, the dealer should have sent the speakers back to the local distributor / importer for replacement, but at the very least Vivid should have organised an authorized Vivid service tech to attend. I would be very concerned that the repairs haven't brought the speakers back to the original performance or long term reliability.
The whole saga also raises big question marks over Vivid's manufacturing processes and quality control systems.