Quote:
Originally Posted by Pampero
My reply from the factory was cold, uninviting and terse to the point of being almost non existent. Thus was my opinion formed. It may be the case that Chuck was having a bad day or took my question as a challenge (it was not) but as a result, I was left with a sour taste in my mouth after buying $15K of their gear 30 days prior to my call. I enjoy the equipment and consider it excellent and am pleased with my selection but I will never call the factory again. If that was their intent, to discourage any contact with them, they succeeded.
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Under the circumstances you have described, you have every right to feel "put out". In your shoes, I would write a letter laying out the situation in full, politely expressing my disappointment.
The printed word usually gets better results over the electronic one. I think it would go a long way in obtaining the satisfaction you rightfully deserve.
If you do, please let us know how they respond. Good luck.