Quote:
Originally Posted by Toccata
One of my new Martin Logan Theos speakers has been emitting a faint static/cracking noise (it did so at first, then stopped) lately and has slowly worsened. As I was inspecting it, much to my horror, I discovered a huge dent in the screen! There's no way my wife, my cat, or I did it, so it must have happened during shipping. How it escaped my attention initially is beyond me. Long story short, ML is sending me a new pair! Now that is some customer service.
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Based on my experience, you should get used to that kind of customer service from ML.
