Quote:
Originally Posted by jdandy
CLEE.......I totally lost interest in Magico as a speaker company with value when I saw the sealant oozing out of the seam on Toga's Magico Q7 and Magico's first response to Toga was demanding his AA thread about the defect be deleted from the forum. Toga is one year into a five year warranty period and gets bullied by Magico for asking advice from his audio friends. That's the kind of customer service I avoid like the plague. Spending $185,000 for a pair of Magico Q7's should have Magico jumping through hoops to satisfactorily solve Toga's Q7 issue. Trying to intimidate him is totally unacceptable. Shame on you Magico. Oh, and the answer is NO if you think I am deleting my post.
Since the Project M speakers are nearly as expensive as Toga's Q7's, I would suggest one ponder long and hard before writing a $130K check to Magico. Do you want this type of customer service, too?
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Dan, I agree with you. Although I admire Magico speakers and consider my current S5 the best in its range, I have the feeling (even well before this incident) that it is not a well managed company. They seem to have no expertise in CRM at all.
--Charles