I learn as much from situations like this about the integrity of manufacturers and the quality of their products as I do from glowing reviews of product performance. If a company is willing to serve customers well when things go wrong, I consider it more likely they put a lot of effort into bringing a great product to market in the first place. Things eventually break for whatever reason - damage from shipment or a slight manufacturing defect that manifests itself later, simple wear and tear (unlikely in this scenario), user error (again unlikely in this scenario), and a host of other reasons. It also helps to buy from someone reputable who will assist in all situations. I can attest as one of Ivan's customers he will truly go to bat for you if anything is less than what it should be. 
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Primary System (Always in flux):
Analog Source: Rega RP10
Phono Preamp: Bryston BP2/PS3
Digital Software: Roon, Tidal Streaming
Digital Music Server: Melco N1A/2
Digital Sources: Totaldac d1-twelve SE MkII (factory upgraded from MKI) with "live power" 4 output power supply, Oppo UDP-205
Preamplifier: Rogue Audio RP-9 (factory upgraded from RP-7)
Amplifier: Vandersteen M5-HPA
Speakers: Vandersteen Quatro Wood CT w/IsoAcoustics Gaia 1 feet
Cabling: WW Platinum Starlight 7 digital wires, Totaldac Gigafilter USB filter, AQ Sky XLR, AQ Fire RCA
Speaker Cables: AudioQuest Oak spades ---> bi-wire spades
Power Cables: Esprit PC (for DAC), 2 WW Platinum Electra PC (Preamp/Phono Preamp), AQ NRG10 (Melco N1A/2), AQ Blizzard (Quatro Wood CT built-in subs)
Power Conditioning: 2 AQ Niagara 1000, 3 Oyaide R1 outlets
Sound Treatments: 23 ASC Tube Traps and 10 Panels
Last edited by ylee; 03-21-2018 at 08:05 PM.
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