Quote:
Originally Posted by SAM992
Soooooo bummed ..
I was moving some cables around getting ready for a new component to arrive soon and I heard a snap or almost loud click sound from the back of the MC462 when I went to pull the power cable ... I went to put the cable back in snug and the whole IEC was loose and appears to have fallen into the chassis of the amp!
So mad as this thing is barely a month old. Now I have to lug it to a repair center and during COVID that’s gonna be an adventure.
Has anyone dealt with this type of repair before? Seems pretty straight forward.
Does McIntosh have you find someone to fix it or do they have their own people? I’m in the SF Bay Area and know of a great place but he’s not part of their authorized network.
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First, terribly sorry this happened. When you buy Mac you expect it to work. If you bought the 462 new from a dealer there should be no problem with getting the unit replaced with a new one. My dealer would be out in a blue livid second as soon as my new unit arrived.
This brings up an issue that I have never understood. Any unit that I buy better be new out of the box never opened until it is installed by the dealer or by me. How is it that folks get to audition all this expensive gear in home including cables and cords before buying? All I can say is I don't want any gear that has been on the back seat or trunk of any vehicle or in anybody's rack. As far as I'm concerned it's a used piece and I don't want it. Or, I want to know it and receive a 40% discount. It's not even a demo at that point.
Best
Charles