Quote:
Originally Posted by decooney
Awesome. Glad its working out. By chance do you know if it had anything more to do with the original or replacement tubes, or sometime else?
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hmmm.... well... I did about a month's worth of testing when I got it back the first time and it still had issues....
I too thought - hey maybe a tube - because when I yanked out the phono tubes - everything was fine - put them in... and after awhile - I'd get a hum..and eventually blow a fuse.. So, I bought NEW tubes for the phono stage.... Same thing happened... So - I KNEW it wasn't a tube - told Cary this - and found it quite surprising that someone still thought it was a tube. Maybe that person just wasn't listening - or wasn't in the loop or whatever.
So I thought it was one of two things ... 1) something in the phono stage - a bad solder since the hum occurred 1 hr after warm up.... or 2) something in the power supply.... It was the latter .... They replaced the transformer and other things in the PS which fixed the issue....
I am happy they found it... I just give some advice to folks sending things in....
1) Take pictures of everything you send in the box. And take a pic of it IN the box.
2) When you check the RMA - and if things look good to you on receipt- take a screen shot of it - and save it off.
I think they have people that can diagnose problems and fix etc.... but, I get the feeling that they are getting slammed with upgrades... fixes etc.... and I think sometimes things get a little 'hairy'.... I was told they received 5 slp98s in 2 days - when mine came in..... So to be on the safe side - document your stuff...... My issue did eventually get squared away though.....