I had a bad experience with Torqueo. I ordered a Pilastro base from them and the armboard arrived damaged. They ship in a mini crate but going from Italy to the US is a long trip. They didn't isolate the components in the crate and the base ended up dinging the armboard.
I communicated directly with Oscar of Torqueo and he accused me of "dropping" the armboard. Accuse is a rather conservative description of the tone he used. He couldn't fathom how it could be damaged in shipping although I sent him a picture of the crate that was damaged in shipping. Very poor pack job. After a few e-mails he eventually sent a new armboard.
This was my test of a new manufacturer since I was looking for a new idler as my next turntable. He failed and I ended up ordering an Artisan Fidelity 301, oh well.
If you order from them go through a Dealer so you have a layer of protection.
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