First, very sorry for your unfortunate circumstances... I hate when these things happen...
Seems to me that if it had been a straight forward simple transaction..that everything probably would be okay... however, having to change the voltage is probably what threw the proverbial monkey wrench into the issue...
I can't explain why or why not MSS couldn't do the switch, my guess..is they are simply an in and out dealer.. period.
IMHO whenever you are dealing with a volume and apparently discount 3rd party dealer... apply the KISS principle (keep it simple stupid).... any deviation from is almost guaranteed to results in hiccups, delays..and outright frustration..
I'm not sure if getting a lawyer is necessarily the best thing.... maybe..
I'm sure Ivan knows exactly what the background gist of this situation is... and I would heed whatever he says.....
