Picked up my Ref 5 SE at the ARC factory two days ago.
ARC expertly repaired my preamp. The drop-off and pick-up at the plant in Maple Grove went very smoothly. The shipping and receiving crew was very helpful. The entire process was arranged via the ARC website email system without any issues. Communication with Mr Greg Christesen in customer service was very easy - he promptly responded to my questions and concerns with the whole process. I also bought and paid for a couple of incidental accessories thru the web system and picked them up with the preamp. Invoices were sent to me directly via email. All in all, it was a trouble free experience. And BTW, the preamp sounds terrific- a major system upgrade.
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