nycjazz |
03-25-2014 11:34 AM |
Problem with JL Audio People
Folks,
Looking for some advice. Sent my out of warranty F113 to JL Audio. Talked to Barry who told me that as of 6 weeks ago, they had started a new program where instead of charging for new parts they would actually fix them. Told me I was in luck. I was out of the country for a couple of weeks and then a buddy of mine followed up with him and he told him the same thing, and that the fix would not come out to more than 1,000, with shipping.
I called about the status now that i got back. no answer. I called again today and they routed me to someone who said I'd get a call back in 10 minutes. A while later that same person calls me back, screaming at me that I should stop calling me. It was barry. He went all Cujo on me telling me that it was not possible that the could have been routed to him (it was) and to stop calling me (i have not called him since the RA went through, i was in Singapore!). 5 minutes later I get a call telling me the fix is 1500, and it is all new parts. WTF?
Sounds to me like Barry took his frustrations out on me and went back on the whole "we'll fix, not charge for new board" deal. He had told me that they had accumulated truckfulls full of parts they were fixing to bring the prices down; which was a source of concern for people outside of the warranty period, like me. Apparently, because a call was routed to him, he is giving me the full price.
Very disappointed, looking for pointers.
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