Georges... Yes, you are correct. :yes:

Quite a few years ago I had an issue with a new Bryston amp that arrived DOA.
James Tanner was on the phone with me on the weekend to resolve the issue and it was rectified quickly and at zero cost to me. There is a right way to handle this sort of problem and often if you do not act appropriately from the onset the damage can be irreversible.

BTW .... The problem with the Bryston amp was only a fuse and not a product issue ....

Toga, I think it is good that you don't have access to the DELETE function. This thread should stay to give more pressure to Magico to make thing right. This thread should only be deleted by Ivan or Dan. And I trust those two's instinct on this matter.

I know I personally have to save a lot of my income to buy new speakers and it is a large investment. I have heard Magico and was very impressed. With that being said if I were to make the investment into a new pair of speakers I rely on the manufacturer to stand by his product. If they don't go above and beyond for their flagship they would surely not do anything for the lower level purchaser like myself.

This is a very incisive observation!

The Cross
 

I have heard magicos at shows never owned them is it just me or is any thing said about them other than they are the best you find yourself nailed to a Cross.

I hope they fix the problem and I am sure they should. Odd company IMO

Garth.......Folks are passionate about their choices. Magico owners will defend an attack on their beloved speakers just as quickly as other owners will with their speakers. Simple as that.

The owner of the Magico G7's had his speakers corrected to his satisfaction under warranty, so no complaints to talk about.

You may be right it just seems like companies like AR which I have never owned have been around a long time and if a post is less than kind . Not much is made of it. This one speaker company can do no wrong just seems odd. I think every company has or will build a clunker at some point. Very few expect a perfect world. To be fair Quality control on any thing with that many pieces would be hard. The part of delete the post or else.

I have had problems with other companies and their is not much you can do if a company is not willing to help.