Considering your post is #10 that’ll be hard to do. :scratch2:

It I did return to #5 and found I overlooked the OP’s reply. :yes:

Unfortunately they didn't specify whose lifetime they were referring to - the owner's or Classé's itself. :rolleyes:

Yes, Sound United owns Classé.

When I went to SoundUnited.com -> Our Brands -> Classé, it took me to the ClasseAudio.com website. On the Classé website I went to "Service & Support" -> "Equipment Repair". The Equipment Repair page offers phone #s and email addresses for the United Kingdom, Hong Kong & Canada. But for "North American Customers & Dealers" it says: "fill out one of the following Repair Request Forms, made available by B&W Group USA", but offers NO phone # or email address. So I called the Sound United main phone #, as I wanted to speak with someone. They refused to connect me, stating that the only way to interact with Classé repair was through that form. So I filled it out & submitted it. I received back the email I quoted in full in my original post. Apparently, the B&W repair dept. is tasked with repairing Classé products, and they seem to be confused about who owns the company, which hardly inspires confidence.

After I received that email, I again called the Sound United main phone #, and was again told no one would speak with me.

Kal Rubinson may well know how to "bypass all that", but one shouldn't need "insider information" in order to even speak with someone after having spent $7,000 on their product! (Which equates to over $10,000 in 2018 value.) That's not even remotely a "big-spender" cost these days (I remember when it was), but even if it was $100 I would expect to be treated with more respect than I received...

No, I did not call them today, as it seems clear to me that without Kal's assistance I will get nowhere with them. And although I may take him up on his offer, it shouldn't be necessary.

Whoever goes first! :D

Let me remind all that Classe is in transition and you are not the first to have issues during this period. You are, also, not the first one I have tried to assist.

Originally Posted by Crumhorn
The message from B&W that I quoted above was in response to the "Customer Repair Request Form" I submitted through the Sound United website! When I tried calling Sound United, they refused to connect me to anyone, insisting I use that form.

Thanks, Kal! I would appreciate any advice or suggestions you have to give! I think it would be great if you can share them with the whole community by posting them here, if possible. If that's not possible, PM me, or let me know & I'll PM you. I gave some additional details in post #13 above.

I did reach the NY repair place (Technetron), & they say they are Classé authorized service & can repair my amps (at the going rate - not for free), so that's what I'll go with unless I can make some progress with Sound United.

The next challenge will be to get them wherever they're going - at 70 lbs each (unboxed) that's a challenge without a car :D

I cannot PM here but you can PM to me with your email address and I will respond.

Hi Kal - I just tried to PM you and received the following warning:

"Kal Rubinson has chosen not to receive private messages or may not be allowed to receive private messages. Therefore you may not send your message to him/her."

Do you have any suggestions for how I can reach you?

That makes no sense. I have received messages and I just checked my setup options which indicates that I have enabled visitor messaging. The most recent message was received about a month ago.

Since I am not a paying member, I cannot initiate a message but I have been able to reply to them. You can try PM-ing me at another audio forum or sending a message via Stereophile. I will not post my email publicly.

I will not post my email address here.

I am on the same page - I don't want to post my email address publicly either!

Ivan just sent me a PM with your email address - is it OK if I email you? If not, I'll immediately delete it.

(His message to me also said: "He needs to be a Subscriber to receive PM’s.")