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-   -   Aurender N100H Is In The House - Transferring Music Very Slow (https://www.audioaficionado.org/showthread.php?t=40929)

Audiophilehi 10-26-2017 09:54 AM

Aurender N100H Is In The House - Transferring Music Very Slow
 
Just received my Aurender N100H.

When transferring music from my external USB HDD to the N100H HDD it is extremely slow. In 8 hours only 28GB has been transferred. So in my calculations to transfer a little over 3TB of music it will take over a month.

What gives? Is this normal?

Masterlu 10-26-2017 10:22 AM

Unfortunately, that was my experience too. :sigh:

jdandy 10-26-2017 11:13 AM

Paul.......Why not ask the folks at Aurender?

support@aurender.com

I transferred my music files by the drag and drop method so no clue why a USB drive transfer is slow. I would start by asking tech support at Aurender.

Audiophilehi 10-26-2017 11:24 AM

Quote:

Originally Posted by jdandy (Post 875137)
Paul.......Why not ask the folks at Aurender?

support@aurender.com

I transferred my music files by the drag and drop method so no clue why a USB drive transfer is slow. I would start by asking tech support at Aurender.

Thanks Dan! I will do just that. Just wanted to make sure this wasn't the norm.

jdandy 10-26-2017 11:33 AM

Quote:

Originally Posted by Audiophilehi (Post 875142)
Thanks Dan! I will do just that. Just wanted to make sure this wasn't the norm.

Paul.......Keep us posted. I am interested to know how Aurender responds to your issue.

Audiophilehi 10-26-2017 11:36 AM

Quote:

Originally Posted by jdandy (Post 875145)
Paul.......Keep us posted. I am interested to know how Aurender responds to your issue.

Will do Dan! :thumbsup:

For The Love of Music 10-26-2017 10:00 PM

Quote:

Originally Posted by Audiophilehi (Post 875147)
Will do Dan! :thumbsup:



I had a few questions and they took 2 days to respond, but did respond in detail - thinking this was an exception from everything I have read on how quick they respond - curious on your outcome.

Overall happy with the unit, but wish the power button was the same color as the 3 display options - IMO would blend better.

Audiophilehi 10-26-2017 10:41 PM

So far no response but no worries. I'm sure I'll here from them soon and then I'll report back.

Audiophilehi 10-26-2017 10:43 PM

It's just 24 hours and only 83GB transferred.

Audiophilehi 10-26-2017 11:02 PM

Wow! Their ears must have been ringing. Just received a response. See below.

Jesse replied:
Hello Paul,

"Thank you for contacting us and for choosing an Aurender music server. One of the engineers checked your unit and everything looks normal, he said the connected disk is USB 2.0 so it will be a little slow, however 28.0GB in 8 hours is abnormally slow. Usually, using the Smart Copy process, this amount of data (3TB) would probably take about a day to transfer to the Aurender.

Would it be possible for you to send a screenshot of the Copy Status on the App? You can take a screenshot with the iPad as shown at the link: https://support.apple.com/en-us/HT200289
The Copy Status can be found as shown on the last image at the following link: http://support.aurender.com/smart-copy-from-usb.html
Also, would you mind sharing which dealer you purchased the N100H from and which DAC you are using with the unit?"

Best Regards,

Jesse


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