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Poisonm 10-02-2019 07:00 PM

KLAudio Support
 
Now that KLAudio has discontinued their RCM side of the business, any idea what kind of support is still available for machines that are out of warranty? In need of a replacement board but too expensive to ship the unit to South Korea. Anybody got ideas?

Cheers.

Masterlu 10-02-2019 07:39 PM

Contact Tim at Klaudio for service; in or out of warranty.

Poisonm 10-02-2019 07:53 PM

No response so far but thanks regardless Ivan.

For The Love of Music 10-03-2019 08:02 AM

I just learned a little bit about Klaudio, it appears they have an assembly plant here that uses the Korean parts - they are located just outside Seattle, in Kent WA.

Keep us posted on a response.

Poisonm 10-03-2019 04:37 PM

Will do. Hoping they would supply me with the board like they did another user but at the moment no response yet.

Poisonm 10-05-2019 12:55 PM

Update. Finally received a response from KLAudio. Hope they will be able to help. Will msg outcome when I can. Thanks everyone.

cleeds 11-01-2019 09:24 AM

I recently received excellent service from Klaudio.

After a marathon cleaning session, my RCM died - it blew its fuse and wouldn't power up. It also blew a replacement fuse, so I contacted Klaudio through its website. (Ivan gave me Tim's contact info, which I saved in case Klaudio didn't respond promptly. As it turned out, I didn't need it.)

Tim answered quickly. The unit was under warranty (just barely!) and he e-mailed me a paid FedEx shipping label. I don't know any other audio manufacturer who pays shipping both ways on warranty repairs! The unit's shipping weight is more than 50 pounds and insurance on a unit this pricey would also be expensive, so the paid shipping is a nice touch.

The day after Klaudio received the RCM at its Washington state location, it repaired the unit and had it on its way back to me. You can't hope for speedier service than that.

The unit arrived intact and properly repaired. I've already cleaned a handful of records to confirm that.

I continue to be a huge fan of the Klaudio RCM and am disappointed only because the company says they've stopped making them. Hopefully parts will continue to be available well into the future and - given the company's obvious commitment to customer service - I suspect that will be the case.

For The Love of Music 11-02-2019 11:58 AM

KLAudio Support
 
Quote:

Originally Posted by cleeds (Post 984297)
I recently received excellent service from Klaudio.



After a marathon cleaning session, my RCM died - it blew its fuse and wouldn't power up. It also blew a replacement fuse, so I contacted Klaudio through its website. (Ivan gave me Tim's contact info, which I saved in case Klaudio didn't respond promptly. As it turned out, I didn't need it.)



Tim answered quickly. The unit was under warranty (just barely!) and he e-mailed me a paid FedEx shipping label. I don't know any other audio manufacturer who pays shipping both ways on warranty repairs! The unit's shipping weight is more than 50 pounds and insurance on a unit this pricey would also be expensive, so the paid shipping is a nice touch.



The day after Klaudio received the RCM at its Washington state location, it repaired the unit and had it on its way back to me. You can't hope for speedier service than that.



The unit arrived intact and properly repaired. I've already cleaned a handful of records to confirm that.



I continue to be a huge fan of the Klaudio RCM and am disappointed only because the company says they've stopped making them. Hopefully parts will continue to be available well into the future and - given the company's obvious commitment to customer service - I suspect that will be the case.



Perfect! They built an amazing RCM machine, but seems the cost of manufacturing was too expensive and did not want to move full assembly offshore.

Until not that long ago, I did not realize they are within 10 miles of my home, and that a friend is a friend of Tim.

Maks 11-03-2019 02:46 PM

That's great to hear, I also had a great experience w/their support. I hope the RCM returns at some point, sure it is pricey, but the results and ease of use are excellent.


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