Certainly not depressing in the least. My dealer is absolutely amazing and has gone above and beyond many times to deliver, repair and provide excellent service when needed.
Unfortunately they are several hundred miles away and could not get to me the next day.
I was very lucky to have an AA member close by who was knowledgeable and willing to help.
This does not in any way reflect on my dealers lack of ability or willingness to help.

You may want to search the archives in the Shindo forum to hear how good and responding my audio dealer actually is.

Your comment is condescending and unwelcome at the very least.
Rude and uninformed at best.

:thumbsup:

This does underscore that it would be very valuable to have US based options for Shindo service. How much would it have cost for shipping and insurance to Japan, not to mention transit time?

Agreed !

I vote for Nick Gowan of True Sound in Campbell (Silicon Valley area)- He's the official US repair for Kondo (Audio Note) Japan, Audio Note UK, & Acoustic Research recommends him too-

Look him up on Yelp- Not easy to find a competent, trustworthy person for high end audio repair-

Plus he's a super nice guy & of course big time into tubes & vinyl-

Jay, may i ask if you are still owning and enjoying the D‘Yquem?