Outstanding. I bet you will love what you did. Can't wait to hear your impressions.

well I finally got my amps back today, twenty upgrade done. Initial impressions were good, like really happy....but one amp went into DC offset, and it keeps doing it even with the source disconnected.
So I am currently not happy with Ayre products, in reality ... initial iteration, just a matter of time 'till it starts overheating....seems most have had this problem, and now I have a very expensive dodgy upgrade.
I need some serious reassurance:(

So 2 months and $15,000.00 later I have a non functioning amp. Anyone else had this problem? I notice that no one seemed to mention the overheating problem until I asked .... then it seemed like just about everyone had had a warrantee repair.

Bought KX-R and MX-R 4-5 years ago....no issue.

Upgraded everything to Twenty 2 years ago......no issue.

(Audio)

Ayre MXR overheating
 

I had three MXRs for 3 years and now 3 upgraded "20" versions and VXR20 for last two years. No issues or repairs over the 5 years of ownership and counting

I did have two amps show the violet light once after power loss and generator kicking in....I just unplugged for 15 min...plugged back in and good to go

Good luck....dealer or Ayre should be able to resolve quickly....I hope once resolved you are able to enjoy

This is the first time I hear of an issue with the Twenty. Was it upgraded by your dealer or Ayre? Since my dealer was in another country and I had the recurring problem with the MX-R, I had him run them for a while after upgrade before confirming they're okay and shipping them back to me.

Have owned a few Ayre pieces over the last few years and found them to be bullet proof. Never a problem and they sound outstanding. I'm surprised to hear of your problems as I know at least 50 people who do or have owned their gear and never had any problems. From digital to amps, never a problem. Even that overheating problem seems very rare as I don't know anyone who's had that problem either, even though it used to be a problem, that they fixed immediately. Where do you live? Who is your dealer? What have they said or done?

I have a KX-R (now Twenty) and a pair of MX-R Twenties.

I did have some issues with DC offset due to an improper AyreLink cable, but that was solved very quickly.

Other than that, no overheating or any other issues.

You may want to double check your preamp to make sure it isn't producing or passing any true DC offfset, but since it does it with no connection it sounds like an internal issue and your dealer should be able to get it sorted quickly.

Thanks for the replies. Billk, initially I thought it was an Ayre link problem but it persists no matter what is or isn't connected, does it with input disconnected, ayre link disconnected, even speakers disconnected. The clue that something is amiss is that on turn on for the very first time it shows violet (low supply voltage) for a few minutes before going into standby (green), and then on another push to on (blue), when I push again to go into standby it goes red (DC offset) and needs a complete power down to reset.
ctsooner, that's great to hear!
Dealer waiting on a response from Ayre, I can't get hold of Michael at Ayre on the phone, it did take them 2 months to do the upgrade, so nothing is going to happen fast:(

Dinster, I sympathize with you. I had problems with an Ayre item too. Michael's 'tude was basically "that's why we have dealers" and he referred me back to mine (who, ironically, couldn't address my issue). I'll never buy from a manufacturer with that kind of arrogance and indifference again. Ayre's slogan really ought to be 'talk to the hand'. The Ayre-fanbois on the boards just do NOT like it when you suggest problems with their fav gear or Boulder buds, especially after they dropped the kind of coin they did (how embarrassing!).

Ayre seems to excel at customer service when their gear works. It's just when it doesn't that they fall flat. And shouldn't that be the real test of customer service? Apparently, Charlie thinks not.....