The rest of the story:
06-05-10 I posted my Wilson Sophia II right speaker had developed a razor thin crack in the cabinet between the top and bottom portion of the speaker. There was much debate within myself as to what course to take. My first option was to return the Sophia II’s and have the cabinets rebuilt with the same drivers. My second option was to return the Sophia II’s and pay additional money for the new Sophia III’s. I decided to return the Sophia II’s and I am now the proud owner of Sophia III’s.
Although originally disappointed with the development of the razor thin crack in the Sophia II, this experience has reinforced why I believe in Wilson Audio. My dealer and Wilson Audio have been above reproach during this whole ordeal. Wilson Audio arranged for the Sophia II’s to be picked-up and returned free of charge. The Sophia III’s were shipped 1 day early. There has been much debate over the cost of Wilson Speakers relative to their performance. I am not rich and it has taken me over 20 years as a music lover to get to this point. Lots of selling, trading, and saving to own Sophia III’s. I love the Wilson sound: the clarity, the pinpoint/life like imaging, and no other speaker I know of has the Wilson dynamics. With proper matching of equipment, the Sophia’s are simply magic to my ears (and my wife). The great news for me is the service matches the quality of the sound. I realize from my own experience and submit that we purchase high-end products for several reasons: sound quality, pride of ownership, expectation of outstanding customer service. Wilson Audio and my dealer has exceeded my expectations of what high-end should be! I’ve only had them for a couple of days, but here are my initials impressions.
Bass- tighter and significantly more impact
Mids- slight haze has been removed
Tweeter- too soon to tell
Overall I can’t see any current Sophia II owner not being extremely satisfied if they upgrade to the Sophia III’s. More to come as they break-in!
My system: Densen B-350 mono-amps, Densen B-250 preamp, Rega Apollo CD player, Kimber Hero interconnect, Clear Day double shotgun speaker cable.

Attached Images

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Too cool. Congrats!!

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Randy - Wilson Sophia 2; BAT VK-600SE, BAT VK-52SE, BAT VK-5DSE; JL Audio F113 x2; Exact Power EP-15 and SP-15; Oppo BDP-83 SE; Emotiva MPS-1 and DMC-1; Marantz VP-15S front projector; 92" Stewart Firehawk; Rocket 200, 300, 750; ASC Tube Traps; SMS-1; WireWorld Silver Electra 5^2 PC's, Silver Eclipse 6 IC's and Silver Eclipse 6 SC's; Shunyata Hydra 6/Black Mamba CX-HC; Symposium Svelte Plus and RollerBlock Series 2+; Clear Audio Concept (MC); PS Audio GCPH

Kudos to Wilson Audio for customer service done right. This carries a lot of weight in the minds of Wilson owners, and future Wilson owners.

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Dan


Living Room System: McIntosh C2300, MC601 (2), MCD1100, MS750, MR85, Sony DAT 60ES, Nakamichi BX-300, Micro Seiki DD-40, Ortofon 2M Black, Sonos ZP90, Oppo BDP-83SE Blu-ray, PMC EB1i, Fathom f113 w/ Sound Anchor stand, Power Plant Premier (2), PS Audio Soloist Premier SE (3), Rollerblock Jr.'s, Wireworld Silver Eclipse IC's & PC's, Kimber 8TC with WBT Solid Silver Angled Locking Banana Connectors.
Studio System: McIntosh C1000C/P, MC2301 (2), MCD1100, MR88, Michell Gyro SE w/SME 309/Ortofon Cadenza Black, Sonos ZP90, PS Audio Power Plant Premier, PS Audio Soloist Premier SE, Sonus Faber Amati Anniversario, Rollerblock Jr.'s, Wireword Silver Eclipse IC's & PC's, Wireworld Silver Eclipse speaker cable.
Studio Home Theater System: McIntosh MX120, MC452, Oppo BDP-95 Blu-ray, PS Audio Soloist Premier SE, JBL LSR-6332 (2), JBL LSR-6328P (3), McIntosh XLS112 (2), Sony 52XBR9, Tributaries Silver IC's, Wireworld PC's.
Vintage: McIntosh MA5100, MR74 tuner, JVC XL-Z1050 K2 CD player, Wyred 4 Sound DAC2, Tandberg 3008A and 3026A, JBL4312A , McIntosh 4300V for deck speakers.

Richard.... I am so happy that everything worked out for you! Thank you for your patience and understanding throughout all this. And an even bigger thank you for this huge compliment to Wilson's customer service dept!

Debby

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Speakers: Wilson Audio Watt/Puppy 6's, Wilson Audio WATCH Surrounds series 2, Wilson Audio WATCH Center Channel series 2, WATCH Dog (passive) series 2 w/ controller Amps: Parasound Halo A 21 and Parasound Halo A 51 Processor: Integra DHC 9.9 DVD/Gaming: Playstation 3 Cables: Transparent Plus In-Wall Cable, Transparent Interconnects, Transparent HDMI Cable and Interconnects Screen: Stewart Filmscreens 92" Luxus Deluxe Projector:JVC DLA-RS35

Lildebs888

Happy is probably an understatement. This experience has made me more of a Wilson fan! I hate to keep repeating myself, but the customer service of Wilson and the sound of the Sophia III's have far exceeded my expectations! Furthermore, it's important to recognize when a company goes above and beyond.

Glad to hear everything has worked out well, I remember how disappointed you when you discovered the crack!!!!
Congrats on getting the 3's and hats off to Wilson for taking care of you!!!!

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Basis 2500/Vector 3/Air Tight PC-1,Koetsu Urushi Black,Rosewood/Walker Ultimate Precision,Gamut CD-3 Joule LAP-150 Mkll,Joule VZN-160 Musicwoods MkV, Purist Proteus Provectus I/C 1.5m, Proteus Provectus S/C 8',Wilson WATT/Puppy 8/ Solid Tech Rack Of Silence 4 & 1's/ GIK 242 (4), 244 (2), ASC Tube Traps X 48",(2)16"ST,(2)11",(2)9",(2) 1/2 11" & 9",Real Traps (4) Mondo Traps/ Phonic PAA2 RTA.