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  #81 (permalink)  
Old 05-08-2012, 12:24 PM
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I have to say, this is a bunch of crap to have to carry your processor to a dealer for a firmware update. A person is required to remove their processor from the system and carry it to a dealer for something as simple as a software update? This is ridiculous on McIntosh's part. Why do they have to make it so damn antiquated and complicated? The Oppo BDP-95 updates its firmware automatically from the Internet via an Ethernet connection to your router, or WiFi, or using a USB thumb drive. Wake up McIntosh. It's 2012, not 1998.
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  #82 (permalink)  
Old 05-08-2012, 12:32 PM
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Quote:
Originally Posted by jdandy View Post
I have to say, this is a bunch of crap to have to carry your processor to a dealer for a firmware update. A person is required to remove their processor from the system and carry it to a dealer for something as simple as a software update? This is ridiculous on McIntosh's part. Why do they have to make it so damn antiquated and complicated? The Oppo BDP-95 updates its firmware automatically from the Internet via an Ethernet connection to your router, or WiFi, or using a USB thumb drive. Wake up McIntosh. It's 2012, not 1998.
You are right on this one.
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Old 05-08-2012, 12:51 PM
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My Oppo BDP-95 seems to update its firmware fairly frequently, and it's quite painless. In the software world, we do short, incremental rev cycles and update often. It's better to do 6 incremental updates in a year, fixing and improving things along the way than to make people suffer a year waiting for a major update. Customers forgive you for making mistakes as long as you fix them quickly. But never forgive is silence and an apparent lack of development activity. Long, test-heavy development cycles just don't work any more. People just won't tolerate it.

Quote:
Originally Posted by jdandy View Post
I have to say, this is a bunch of crap to have to carry your processor to a dealer for a firmware update. A person is required to remove their processor from the system and carry it to a dealer for something as simple as a software update? This is ridiculous on McIntosh's part. Why do they have to make it so damn antiquated and complicated? The Oppo BDP-95 updates its firmware automatically from the Internet via an Ethernet connection to your router, or WiFi, or using a USB thumb drive. Wake up McIntosh. It's 2012, not 1998.
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Old 05-08-2012, 01:32 PM
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Dan, I doubt anyone with a proper relationship with their dealer is going to have to bring their unit in for the update. They will either send someone out to update your unit or they will provide the update if they feel you can handle it yourself.

I guess I agree with McIntosh and not just putting the update out their for anyone. They want to make sure owners who purchased their units thru proper channels are taken care of and the update is properly installed. Having a bunch of bricked units due to people not getting the correct update and instructions is not in their interest.

Jim
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Old 05-08-2012, 01:43 PM
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Quote:
Originally Posted by Still-One View Post
Dan, I doubt anyone with a proper relationship with their dealer is going to have to bring their unit in for the update. They will either send someone out to update your unit or they will provide the update if they feel you can handle it yourself.

I guess I agree with McIntosh and not just putting the update out their for anyone. They want to make sure owners who purchased their units thru proper channels are taken care of and the update is properly installed. Having a bunch of bricked units due to people not getting the correct update and instructions is not in their interest.
Jim.......I see what you are saying. My point is McIntosh should be writing their software code and designing their gear in such a manner that a simple Ethernet, WiFi or USB thumb drive and an Internet connection is all that is necessary for firmware updates. When the technology available in a $1000 Blu-ray player runs circles around a $7000.00 or $12,000 component from McIntosh something reeks. Their is nothing elite about requiring dealer intervention for a firmware update.
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Old 05-08-2012, 03:20 PM
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Quote:
Originally Posted by jdandy View Post
Jim.......I see what you are saying. My point is McIntosh should be writing their software code and designing their gear in such a manner that a simple Ethernet, WiFi or USB thumb drive and an Internet connection is all that is necessary for firmware updates. When the technology available in a $1000 Blu-ray player runs circles around a $7000.00 or $12,000 component from McIntosh something reeks. Their is nothing elite about requiring dealer intervention for a firmware update.
Here is my take. The C48/C50 is not a high volume product. The McIntosh distribution network and customer base is different than products like Oppo. (FWIW, I also own a BDP-95 and appreciate the business model and products of Oppo.) McIntosh recognizes its customer base includes a substantial percentage of high net worth individuals that are not particularly computer savvy and expect a high level of dealer service. The C48/C50 firmware update is very extensive which increases the potential for glitches that may arise not just from the firmware update itself, but delivery by the computer operating system and associated drives or network used. Throw in the fact that several customers bricked their C48/C50 units attempting the update themselves. My guess is this combination of factors motivated the decision by McIntosh to roll the update out via dealers. The experience with updates via dealers may facilitate rolling this out directly to customers at some point. Dealers may also better determine whether an individual customer is qualified to do the update themselves and selectively release the firmware.
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  #87 (permalink)  
Old 05-08-2012, 03:31 PM
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If Oppo, Olive, Sonos, Sony, etc can do it; Mac certainly should be able to. The Ethernet port on the MX150 & MVP881 was a big selling feature to me. This has turned out to be a big disappointment.
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  #88 (permalink)  
Old 05-08-2012, 03:43 PM
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Quote:
Originally Posted by jdandy View Post
I have to say, this is a bunch of crap to have to carry your processor to a dealer for a firmware update. A person is required to remove their processor from the system and carry it to a dealer for something as simple as a software update? This is ridiculous on McIntosh's part. Why do they have to make it so damn antiquated and complicated? The Oppo BDP-95 updates its firmware automatically from the Internet via an Ethernet connection to your router, or WiFi, or using a USB thumb drive. Wake up McIntosh. It's 2012, not 1998.
Dan,

You forgot to mention that you have to carry it to the original dealer where you bought the thing from. That means don't move away from the dealer because no other dealers will do it without a fee.
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Old 05-08-2012, 03:47 PM
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BTW, the USB FW looks to be from CEntrance. if that makes any difference.

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Old 05-08-2012, 06:28 PM
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Quote:
Originally Posted by Rtan View Post
You must have a fancy car and they have to fly the tech to do it.
The car was a BMW and there seem to be certain similarities in the approach of BMW and McIntosh to customers.
1. The firmware update in both cases had to be done by the dealer and the customer was largely kept in the dark as to the details and timing.
2. For more than a year prior to the firmware release there were a number of customer complaints as to certain performance issues that were supposed to be addressed by the update. (BMW HP Fuel Pump, C48/50 USB input)
3. Some previously loyal customers became frustrated and traded in the product or purchased other products rather than wait for a fix.
4. Some customers complained the manufacturer was mandating features that are not desirable or perform poorly. (BMW run flat tires, C48/50 DAC)
5. Some complain products are becoming less user accessible. (BMW has even eliminated the oil dipstick)
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